FAQ
Below are the answers to the most frequently asked questions about livechilipeppers.com. If you have problems accessing the music you have purchased and your questions are not answered here, please contact customer service.
Solutions to Common Problems:
Help! The Download Manager won't work for me!
How do I download the files I purchased?
What do I do if I couldn't download my files within
48 hours?
Why am I having problems registering as a
new user?
What do I do if the files I download are corrupt
or incomplete?
How do I burn FLAC files to CD?
How do I listen to FLAC files?
How do I download the show I purchased?
Why is there a gap or click before each MP3 track?
Why won't the labels align properly?
Why am I having problems buying shows?
General
What is livechilipeppers.com?
How much does it cost?
What do I get?
What's the difference between MP3 and FLAC formats?
Why is FLAC more expensive than MP3?
How does livechilipeppers.com affect Red Hot Chili Peppers taping policy?
Can I use a dial-up modem or do I need
a cable modem or DSL?
How quickly will new shows be available?
Are you going to offer additional shows from
the archives through the download program?
Can I download shows I've purchased from
multiple computers?
Can I make copies of the shows from livechilipeppers.com?
Can I get a refund?
If I've purchased a show in MP3, can I "upgrade"
to FLAC?
So who put this together anyway?
Technical
What are the recommended specs for enjoying livechilipeppers.com?
Is there a cumulative list of all the shows
that I've purchased?
How do I burn livechilipeppers.com shows to CD?
Can I copy shows onto my portable player?
Troubleshooting
Dude, Where's My Download?
The show I downloaded is incomplete. Can I
download again?
Links and Software
Solutions to Common Problems
Help!
The Download Manager won't work for me!
The new Download Manager ("nugster")
requires the latest version of Java. The Download Manager
will work on both Macintosh OS X and Windows XP with either
Internet Explorer, Firefox, or Safari browsers. Below are
step by step instructions for using the Download Manager.
If for some reason you are unable to use the Download Manager,
you may always download manually by clicking the Manual Download
link.
- First we will check that you have the latest version of Java installed and that it is enabled in your browser.
- If you see the screen below, then click
the Start Download button to launch the
Download Manager and skip to Step 6.
- If you have a problem on this page, please make sure you have Java and JavaScript enabled in your browser for livechilipeppers.com.
- If you see the screen below then click
the Download the latest Java Runtime link
to install Java on your computer.
- Follow the instructions on the Java web
site to install Java on your computer. Once the installation
is complete, please close your browser, reload the
download manager window and return to Step
2.
- The first time you launch the Download
Manager, your browser will prompt you to accept the security
certificate for the Download Manager. This certificate ensures
you that the code is secured by nugs.net enterprises, LLC,
the company that powers the livechilipeppers.com website.
Please make sure the checkbox is checked to Always
trust content from the publisher and click the
Run button.
- The Download Manager will prompt you to
choose where to save your files. Please select the folder
where you want to save your files, or create a new folder.
Then click the Start Download button.
- Once your downloads start transferring
you may monitor the progress and start listening to each
file once it is completely downloaded. Each filename will
turn blue when complete and you may click on it to listen
to it.
- Once all your downloads are complete you
can click on each file or right-click a file to open the
folder where you saved your files.
How
do I download the files I purchased?
Please follow these instructions:
- Please make sure to log in to the site with the email address you used to purchased your files. Click the LOG IN link at the center of the top of any page on livechilipeppers.com to log in.
- At any time, you may return to the MY DOWNLOADS page to view the status of all your purchased downloads.
- Click the START DOWNLOAD link next to the item you would like to download.
- Alternatively, you may click the checkboxes next to several items, and then click the DOWNLOAD SELECTED button.
- Please review the instructions above for our Download Manager.
Once you start a download, you will have 48 hours to complete that download. Please note: if you experience problems downloading particular tracks from a given show, you may return to download those tracks again for up to 48 hours from the time you started to download that show. If you continue to have problems downloading some or all tracks from a particular show, please contact customer service rather than attempting repeated downloads. Every download attempt (whether successful or not) adds significantly to the operational costs of livechilipeppers.com, especially in the case of FLAC files - the long term viability of this service relies on users successfully downloading purchased shows on their first attempt.
What
do I do if I couldn't download my files within 48 hours?
If you have technical difficulties
downloading all the files for a show you've purchased within
48 hours of the time you started
to download that show, please contact
customer service. The "My Downloads" page will always show
how much time you have left to download each show you've purchased.
PLEASE NOTE: you can start downloading your files whenever
you like -- the 48 hour period starts only when you initiate
your download.
Why am I having problems registering as a new user?
To register with www.livechilipeppers.com, click the LOG IN link at the top of any page. A log in window will pop open.
Click the REGISTER HERE link to create a new user account. Make sure you use a valid email address when creating a new
account. Please make sure you are using Internet Explorer 6 or later. You will need to have cookies enabled to use
www.livechilipeppers.com AND www.livechilipeppers.com. In Internet Explorer, enable cookies by selecting Tools>Internet Options>Privacy>Edit. Make
sure you are not refusing cookies from www.livechilipeppers.com. If you are using Mac, please login with IE 5 or Safari.
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially FLAC files, your web browser or ISP may reset your connection to the
LiveBlackCrowes,com download servers. In most cases, you can resume a broken download by selecting the files in the
Download Manager window that you need to resume.
WINDOWS USERS:
1. Log in to www.livechilipeppers.com.
2. Browse to the show you need to download.
3. Click the DOWNLOAD button.
4. The Download Manager window will open with a list of all of the songs for this show.
5. Click the orange DOWNLOAD ENTIRE SHOW button at the bottom of the window.
6. A small window will pop open prompting you to choose a directory to download into. Select the
folder where you originally saved the files for this show.
7. The Download Manager will load the list of all of the songs for this show. You may click the
SKIP>> buttons on the left side of the list to skip over any songs you have already downloaded
successfully.
8. The Download Manager will automatically start downloading your files.
9. If you have any problems, please contact customer service.
MAC USERS:
1. Open Internet Explorer 5.2 or later.
2. Click the Window menu at the top of your screen.
3. Select Download Manager.
4. A window will pop open with a list of your recent downloads.
5. Look through the list for the song files you need to resume.
6. Double-click the song file and a window will open with information for that file.
7. Click the Reload button in the bottom-right corner of the window.
8. Your download of this file should resume.
9. If you have any problems, please contact customer service.
WINDOWS USERS:
1. Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software
and click the DECODE button.
2. Drag the WAV files onto your favorite CD burning software.
3. If you are using the latest version of Nero CD burning software, you can skip the conversion step.
Make sure you have installed the proper FLAC software with the FLAC plugin for Nero. Drag the
FLAC files for each disc onto Nero and burn your CDs according to Nero's instructions.
MAC OSX USERS:
1. Make sure you have OS X (10.2 or later) and the latest FLAC software.
2. First you must expand your downloaded FLAC files to AIFF. You can do this using one of 3
applications: MacFLAC, FLACer, or MacAmp Lite.
To use MacFLAC:
1. Launch MacFLAC. NOTE: If this is the first time that you have used MacFLAC, you
should set the Output Format to AIFF.
2. Drag your FLAC files onto the MacFLAC icon in your application dock to expand the files
to AIFF.
3. You can now preview the files before burning them to CD. Double-click on any of the
AIFF file icons to play them in the Quicktime player, or drag the AIFF files into the
iTunes library to create a quick playlist for preview purposes.
To use FLACer:
4. Launch FLACer. NOTE: If this is the first time that you have used FLACer, you should
set the Output Format to AIFF.
5. Drag your FLAC files onto the FLACer icon in your application dock to expand the files to
AIFF.
To use MacAmp Lite:
6. Launch MacAmp Lite.
7. Open Window -> Plugins -> Output and check the box next to AIFF Writer.
8. Drag your FLAC files into MacAmp Lite and click PLAY.
3. Finally, to burn your CDs, import the AIFF files into your CD burning software in the proper order
and burn your CDs according to the instructions for your CD burning software using Disc At Once
(DAO) to ensure that there are no 2 second gaps between the tracks.
WINDOWS USERS:
1. Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer.
2. Drag your FLAC files onto Winamp and enjoy!
MAC USERS:
1. You may use MacAmplite X (1.5b) to play your FLAC files on OSX. Simply install and launch
MacAmp Lite and queue up your FLAC files and enjoy!
2. Look here for links to download MacAmp Lite.
WINDOWS USERS:
MANUAL DOWNLOAD:
1. You may download songs individually by clicking on a song title.
2. An alert box should appear prompting you to save the file.
3. Select a folder to save the file into and click the SAVE button. Please make sure you have enough
free drive space to save the entire show.
4. Repeat for each song.
DOWNLOAD ENTIRE SHOW AT ONCE:
1. Click the orange DOWNLOAD ENTIRE SHOW button at the bottom of the window.
2. A small window will pop open prompting you to choose a directory to download into. Select the
folder where you would like to save this show. Please make sure you have enough free drive
space for the entire show.
3. The Download Manager will load the list of all of the songs for this show.
4. The Download Manager will automatically start downloading the your files.
5. If you have any problems, please contact customer service.
MAC USERS:
1. Hold down the CONTROL (CTRL) key on your keyboard and click on a song title.
2. Click "Download Link to Disc" from the popup menu.
3. Choose a location on your hard drive to save the file and click Save. Please make sure you have
enough free drive space for the entire show.
4. Repeat this process for each song.
5. If you have any problems, please contact customer service.
Please note: if you experience problems downloading particular tracks from a given show, you may return to download those
tracks again for up to 48 hours from the time you started to download that show. If you continue to have problems
downloading some or all tracks from a particular show, please contact customer service. rather than attempting repeated
downloads. Every download attempt (whether successful or not) adds significantly to the operational costs of
livechilipeppers.com, especially in the case of FLAC files - the long term viability of this service relies on users
successfully downloading purchased shows on their first attempt.
Why can't I print the labels correctly? Some CD labels, tray inserts, and booklets are in Adobe Acrobat format (PDF), while others are JPEGs. The labels are designed for Neato label templates, available here. Please make sure you have the latest version of Adobe Acrobat Reader (available for free at http://www.adobe.com). Different printers align the printout of Acrobat (PDF) files in different ways. We are providing two different versions of each label, and we encourage you to try both and see which version aligns better with your printer.
Why am I having problems buying shows? Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to. Also make sure that your credit card number does not contain dashes or spaces. Make sure you enter a valid expiration date. If you are ordering from outside the U.S., please enter the name of your country in the STATE field as well as the COUNTRY field. If you continue to have problems, please contact customer service.
How do I download an entire show at once? Please review the instructions here.
General
What is livechilipeppers.com?
The download format is a natural progression for the serious Red Hot Chili Peppers collector and the new fan alike, offering an opportunity to listen
shows from a current tour very soon after they've happened, mastered
directly from the soundboard. We offer shows from
Red Hot Chili Peppers archives as well.
How much does it cost?
The price of each show is based on format and length. Each show and
album is available in two formats: MP3 (standard) and FLAC (premium).
Entire shows in MP3 are priced at $11.95. Entire shows in FLAC are $15.95.
What do I get?
After completing the purchase process you may download the entire show
or album in the format you've chosen. For those who wish to burn the
shows to CD, we have created for many of our shows printable PDF files
for the CD labels, booklet and tray liner. You'll need to use the free
Adobe Acrobat Reader 5.0 or later to print the files. The color files
are printable on ink-jet and laser printers, and use NEATO templates.
What's the difference between MP3 and FLAC
formats?
We have chosen two of the most popular audio formats among the online
community: MP3 files are the standard format, and FLAC files are the
premium format. With both MP3 and FLAC files you can continue to use
your favorite audio applications and CD burning software. For a list
of recommended software, look here. The standard MP3 files, encoded
at 128 kbps (near-CD quality) are easy to download, easy to burn to
CD, easy to transfer to portable players and sound great. However, MP3
files are compressed and therefore may not sound quite as good as the
original source recording to a critical ear. MP3 files are versatile
enough to use on both your computer and home stereo system. Many portable
players that play digital music files can only play MP3 files. For fans
who desire higher fidelity, we also offer a premium format. FLAC is
a "lossless" compression which means that the source audio file is compressed,
but without sacrificing any of the audio information contained in the
master recording. An extracted FLAC file sounds identical to the original
source (44.1 kHz, 16 bit stereo). The hi-fi FLAC files are much larger
files and will take longer to download. These files are for audiophiles
who want the best sound quality. FLAC files may be burned directly to
CD on a PC running Nero CD Burning software with the FLAC plugin, while
Mac OS X users must extract FLAC to AIFF files to burn CDs or to listen
to the files. You may listen to FLAC files with a special plug-in for
Winamp (PC) or using Macamp Lite (Mac). Be sure to check for compatibility
with your favorite software or portable player. Please see the software
FAQ for more information. New to downloading? We recommend starting
with the standard MP3 format.
Please note that there is currently no FLAC software for any Mac OS
prior to OS X.
Why is FLAC more expensive than
MP3?
FLAC downloads are more expensive because they cost more to deliver
to you. A show compressed in FLAC is typically five or more times the
size of a show in MP3, and therefore costs substantially more to deliver
over the Internet.
How does livechilipeppers.com affect
Red Hot Chili Peppers taping policy?
For the most part, Red Hot Chili Peppers Taping
Policy remains unchanged. As with other official Red Hot Chili Peppers
releases, you may not copy (except for personal use) or trade any
files offered through livechilipeppers.com. All free or paid
downloads and other content offered via livechilipeppers.com shall
be considered official Red Hot Chili Peppers releases. You may still make
and trade audience recordings at Red Hot Chili Peppers concerts for personal
use, subject to our Taping Policy
Can I use a dial-up modem or do
I need a cable modem or DSL?
The rule of thumb is the faster the better. You can download shows from
livechilipeppers.com on a dial-up modem, but it may take about 12
hours or more for one show in standard MP3 format. On a cable modem
or DSL it typically takes between 15 minutes to a half-hour to download
a show in MP3 format.
How quickly will new shows be available?
While the band is on the road, they will decide night by night whether
to release each show. We strive to release shows as soon as possible,
but the reality of the road is that it may take several days or even
weeks for some shows to be ready for release on livechilipeppers.com.
Please register for email updates so you will always know when new shows
are available.
Are you going to offer additional
content from Red Hot Chili Peppers archives through the service?
We hope to add selections from Red Hot Chili Peppers extensive archives
in the future. Please register for email updates as new shows are added
to livechilipeppers.com.
Can I download content I've purchased
from multiple computers?
Yes, you can download files from a computer other than the one you originally
purchased the show on. If you log in from a different computer, you
will receive an email containing a one-time security code. This code
must be entered before you will be able to download the show.
Can I make copies of the songs I buy at
livechilipeppers.com? You may only copy the files you download
onto CDs or other devices for personal use. Copies are strictly for
your own use and you may not make additional copies for other people.
Making copies of livechilipeppers.com shows for others violates the
band's taping policy as well as federal and state copyright law. livechilipeppers.com
relies on an honor system, and we ask that you do not abuse the unrestricted
nature of these files. If you would like to see this type of delivery
flourish, please don't abuse the system.
Can I get a refund? No. Due to the liberal
distribution methods we have chosen (i.e., shackle-free unencrypted
files), all sales are final. All purchases from livechilipeppers.com
are subject to the Terms of Use.
If I've purchased a show in MP3, can
I "upgrade" to FLAC? Again, all sales are final. If you want to
hear a show or shows in a different format that you've already purchased,
you'll need to go through the purchase process again.
So who put this together anyway?
livechilipeppers.com is a partnership between Red Hot Chili Peppers and
nugs.net enterprises, LLC, the leader in live music downloads and the
same folks who brought you LivePhish.com, LiveCheese.com, LiveBonnaroo.com,
LiveMetallica.com, and LiveDownloads.com.
Technical
What are the recommended specs for enjoying livechilipeppers.com?
Please note: we do not recommend downloading FLAC files on a dial-up modem. If you are on a slow connection, please purchase MP3 files instead of FLAC.
Windows
Windows 98SE, 2000, ME, XP, or later
128 MB RAM
10 GB Hard Drive (a larger hard drive is optimal)
Pentium III 750MHz or faster (or equivalent)
Cable Modem or DSL
Internet Explorer 6.0 or later
Mac OS
Mac OS X (10.2) or later
128 MB RAM
10GB Hard Drive (a larger hard drive is optimal)
Cable Modem or DSL
Safari or Internet Explorer 5.2 or later
Unix
You probably don't need our advice.
Simply click on 'My Downloads at any time once you've logged in, and you'll be taken to a page that lists all the shows you've ever purchased. The "My Downloads" page will always show how much time you have left to download each show you've purchased.
How do I burn my livechilipeppers.com shows to CD?
General Note: To avoid those annoying 2-second gaps between tracks on audio CDs, make sure you use the Disc-At-Once (DAO) option in your CD burning software or set number of seconds between tracks to ZERO
MP3
If you have access to a CD player that can play MP3 files, all you need to do is create a data CD of the MP3 files in the proper show order and play it in your CD player. However, many CD players can't play MP3 files from a data CD. Therefore, you will need to burn an audio CD from the MP3 files. Most CD burning software allows you to burn MP3 files as audio discs directly. Older software may require you to convert the MP3 files to WAV files manually. Make sure to burn the audio CD with the Disc-At-Once (DAO) option turned on or set number of seconds between tracks to ZERO. to avoid any two second gaps between tracks on your CDs. For PC users, livechilipeppers.com recommends Nero for your CD burning needs, though plenty of good alternatives are available.
FLAC
Using the appropriate software for your operating system, uncompress each of the FLAC files into WAV files. The WAV files are what you will need to burn an audio CD that can be played on most CD players. Keep in mind that not all CD burning software can burn WAV files. Be sure to check compatibility with your software. After the WAV files are extracted, burn them using the Disc-At-Once (DAO) option in your favorite CD burning application. For PC users, livechilipeppers.com recommends Nero (http://www.ahead.de/) for your CD burning needs, though plenty of good alternatives are available.
Can I copy shows onto my portable player?
Yes, MP3 files may be freely transferred onto your favorite portable device. FLAC files have to be uncompressed and converted into other file types (i.e. WAV or MP3 files) to be playable on a portable player. Use the software that came with your portable player to copy Live Red Hot Chili Peppers onto your player.
Troubleshooting
Dude, Where's My Download?
Make sure to remember where you saved your files each time you download. If you can't remember, you can search your hard drive for files named "matis" where "081018" is the date of the show you purchased and "matis" is the abbreviation for Red Hot Chili Peppers.
The show I downloaded is incomplete. Can I download again?
Yes, you may download the CD archives for the shows you've purchased again if your download was incomplete. If you are on a PC using the livechilipeppers.com Download Manager, then you can resume a broken download by saving into the same folder each time.
Links and Software
Need Help?
Contact livechilipeppers.com Customer Service
General Information and Software
www.cdrfaq.org
FLAC
FLAC installers for Windows, Mac OSX, and Linux
Stand-Alone FLAC Plugin for Nero (Windows)
xAct (Mac OSX)
MacAmp Lite X (Mac OSX)
CD Burning
Nero (Windows, to burn FLACs or MP3s to CD)
Toast
7 Titanium (Mac OSX)
iTunes
(Mac or Windows, to burn MP3s to CD)
MP3 Players
Winamp (Full
FREE Edition for Windows)
iTunes
(Mac or Windows)
FLAC Players
Winamp (Full
FREE Edition for Windows) with FLAC
plugin.
MacAmp Lite X
(Mac OSX)
Java (for Download Manager)
Java.com
Flash (for song samples)
Adobe.com